FAQ's

FAQ's

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Frequently Asked Questions

GLOBE DELIVERIES offers a range of Airfreight services, these include:

  • Customs Clearing
  • Forwarding
  • Express Air Service. Express air service means your cargo is hoping on a flight straight to its destination, which is distinctly different from standard airfreight because of special scheduling, handling, billing, pickup, and delivery.
  • Standard Air Service. While on occasion, a standard air service may fly direct to destination, it usually includes one or two stops along the way, usually for the sake of deconsolidating and reconsolidating cargo.
  • Deferred Air Service
  • PODs
  • Import and export consolidation services
  • Customs brokerage
  • Consular services and legalization of documents
  • Compliance with letter of credit instructions
  • Packing of goods
  • Insurance of your goods

The cost of sending a small package depends on several factors, including its
weight, dimensions, destination, delivery speed, and the shipping service you
choose.

Your shipping rate may be influenced by:

  • Package weight and dimensions
  • Pickup and delivery locations
  • Domestic or international destination
  • Standard or Express shipping service
  • Optional services such as insurance or signature confirmation

Delivery times vary depending on the destination, shipping service selected,
customs processing, and local conditions. Globe Deliveries offers both
standard and express shipping options to meet your delivery requirements.

  • Local Express: 1–2 business days
  • Domestic Standard: 2–5 business days
  • International Express: 3–7 business days
  • International Economy: 5–15 business days
  • Freight Shipments: Delivery times vary based on destination, cargo type, and transportation method.

The total shipping cost depends on several factors, including the package's
weight, dimensions, destination, shipping method, and any additional
services you require. Globe Deliveries provides transparent pricing with no
hidden charges.

Your shipping estimate is based on factors such as:

  • Package weight and dimensions
  • Pickup and delivery locations
  • Domestic or international destination
  • Express or standard shipping service
  • Type of cargo and handling requirements
  • Customs duties and taxes (for international shipments)
  • Optional services such as insurance, packaging, or signature confirmation

To receive an accurate shipping estimate, simply request a quote through our
website or contact our customer support team with your shipment details.
We'll provide a fast, transparent, and no-obligation quotation tailored to
your shipping needs.

Yes. Globe Deliveries is committed to providing reliable shipping services and customer satisfaction. If you experience an issue with your shipment, our support team will review your case and determine whether you qualify for a refund or service credit in accordance with our Terms and Conditions.

Refund eligibility may depend on factors such as:

  • Service disruptions caused by Globe Deliveries
  • Failure to deliver as agreed under the selected service
  • Duplicate or incorrect billing
  • Cancelled shipments that have not yet been processed
  • Other circumstances covered by our shipping policies

Please note that refunds may not be available for delays caused by customs inspections, severe weather, natural disasters, incorrect shipping information provided by the sender, or other events beyond our control.

If you believe you are eligible for a refund, please contact our customer support team with your tracking number and shipment details. We will review your request promptly and keep you informed throughout the process.

If you need to cancel a shipment, please contact Globe Deliveries as soon as
possible. Shipments can usually be cancelled before they have been picked up
or entered the transportation network.

To request a cancellation, please provide:

  • Your tracking or shipment reference number
  • The sender's name and contact information
  • The reason for the cancellation (optional)

Once your request is received, our team will verify the shipment status and
inform you whether the cancellation can be processed. If the shipment has
already been dispatched or is in transit, cancellation may not be possible,
but we will advise you on the available options.

Any applicable refunds or cancellation fees will be handled in accordance
with Globe Deliveries' shipping policies and Terms & Conditions.

Getting in touch with Globe Deliveries is easy. Our dedicated customer support team is available to assist you with shipment tracking, delivery inquiries, shipping quotes, pickup requests, and any questions about our logistics services.

You can contact us through:

  • Our online contact form
  • Email support
  • Telephone customer service
  • Live chat (where available)
  • Our official social media channels

For faster assistance, please have your tracking number or shipment reference available when contacting our support team. We are committed to providing prompt, professional, and reliable customer service to ensure your shipping experience is smooth from start to finish.

While Globe Deliveries strives to deliver every shipment on time, occasional delays may occur due to factors beyond our control, such as customs inspections, severe weather, public holidays, transportation disruptions, or unexpected operational issues.

If your package is delayed, we will:

  • Provide updated tracking information whenever available.
  • Monitor your shipment until it reaches its destination.
  • Notify you of significant delays, where applicable.
  • Assist you through our customer support team with any delivery inquiries.

If your shipment has exceeded the estimated delivery time and there have been no tracking updates, please contact our customer support team with your tracking number. We will investigate the delay and keep you informed until your package is successfully delivered.

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